We stayed in room 435 and booked through Airbnb. It says that all fees are included but that isn't true. We were charged upon arrival for the resort fee. The room was "mostly clean" there was an old cigar butt or something on the floor, the vent in the bathroom was filthy, and the water pressure was lousy. If you have small children be aware that the window can be opened and you are on the 4th floor with a huge drop to the ground. Otherwise, the service was great! Would stay again.

Great food, great customer service! Our stay was excellent just gave a 4/5 for the fact the showers pressure could have been better, the TV was a little tricky to figure out,and our room key had some issues. All little things that was fine and the front desk fixed the key card. Would stay here again the spa is amazing!!

We have stayed there on and off over 18 years since we got married and spend our honeymoon there! We have stayed to celebrate Anniversaries, milestone birthdays, work promotions, and special holidays. It has been sad to watch a once beautiful hotel fall from its prime due to lack of maintenance, declining Customer Service, and overall downgrade of the uniqueness of the property! We stayed last October and were left extremely disappointed by the experience, I emailed the GM after that stay and received an email saying that they were doing massive maintenance work during the winter! Fast forward to this month, where we decided to give them the benefit of the doubt and try to make a reservation. After looking on the main website, and seeing a great deal for a local only stay, I try to book, after putting all my information I received an error and was told to call. Upon calling, I was advised that they do not Awnaw that special anymore. If they are lacking to update their rates in an expedient manner, they are providing false advertising, and I’m not being contrite and honest to their clients. As a professional in the hospitality field, this left a very bad taste in My mind to the point that I will not recommend a stay at the Zermatt resort and spa to anyone. it really is a shame that it has come down to this. You are better spending your money at Facilities that are kept maintained and offer. True customer service a little bit further away in Park city or canyons resort

Everything about this place was comfortable, relaxed and just a great experience! Matt, at the front desk, was super nice and efficient and he went above and beyond to make sure we were comfortable. The rooms were clean, quaint, and super quiet. The view is spectacular. The bar/restaurant went above and beyond to make sure we were satisfied. The bakery has absolutely amazing pastries and baked goods. Over all, the wife and I just wanted an escape from the city (we only live 45 minutes away) and this place was exactly what we wanted. We'll be back.

There for a weekend family getaway. Rooms were great, they have is two adjoining rooms, which was awesome. The bar on the property could use some training. I asked the bartender if they make a good old fashioned, no response, they just started making my drink. And no, it wasn't good. Everything and everyone else was great.

Seems ok enough. Bed is mid at best. Pillows flatten to nothing. Water pressure for the shower was extremely weak. Complimentary coffee only avaliable in the evening (weird bc most people drink coffee in the morning). They do have a Starbucks if you want that or some kerig cups in room (only dark roast, black tea and decaf avaliable). We did enjoy the hot tub and water feature. The pool is heated and connects to the outside which is cool too. Not a bad stay.

This is a great spot! We rented a villa for our anniversary and it was mostly good. The villas were clean and had a little bit of updating. Pillows were the worst pillows I've ever used in my life!! But the bed itself wasn't bad at all. I was super disappointed that none of the TVs in our Villa were Smart TVs. So you had to watch regular cable TV, without a guide, which was a bummer cuz we wanted to watch our normal stuff. And we had no way of really seeing what was on other than kicking it old school and channel surfing. But also the bedroom TV was like a 25-in so it was a computer monitor lol. We also got a couple's massage and that was great! The gals who gave us a massage were wonderful and the massages were great. The rest of the spa and wellness center were kind of mid. It was definitely like clean and nice but it wasn't some crazy spa experience. And you are still paying crazy spa experience prices. One last thing that was annoying. I don't know what was going on but through one of the whole days, someone in one of the villas or if they have a big kitchen for the whole place in the villas area was cooking something. It was disgusting smelling. The whole place wreaked! Also parking sucked when the lot was full at the end of the night. Mainly because a bunch of the stalls had giant snow piles in them where they shovel everything to. Having said all that, it was for the most part. A good stay. It's a cool spot to be in, especially with snow. And a lot of things were a fun vibe

**UPDATE** I was contacted by the spa manager, and she was very professional and apologetic. She took my concerns seriously and made every effort to make things right. I truly appreciated the effort and would love to go back and give them another try. I didn’t stay at the hotel, but I booked a 90-minute couples massage. Unfortunately, my massage was a very disappointing experience. The therapist repeated the same five movements for the entire session, with no real attention to different muscle groups. I kept hoping it would improve, but it never did. What was even more surprising was that she sat down for nearly half of the massage, not just during the neck portion. It felt rushed and inattentive rather than therapeutic. The next day, I was extremely sore, bruised, and in significant pain. It felt like I had been beaten up, and not in the way a good deep-tissue massage should leave you feeling. Overall, I left very disappointed and would not recommend booking a massage here.

Hey everyone! I hope this review can help shed some light on the state of this place so other people don't have a similar experience.? Our stay was terrible, actually. So much so that we were only in our room for about an hour, then tried to use the hot tub and steam room amenities after skiing all day. Everything that we wanted to use and came to the resort for was non-operational including the co-ed steam room, indoor hot tub, and outdoor hot tub. Thus, my wife and I (who were trying to have nicer late honeymoon) decided we were better just going home and sleeping in our bed (as we live about 45 minutes away). We didn't do anything beyond set our bags down in the room, start unpacking, and went to dinner before we decided to go home. Honestly, if all the non-operational facilities would have been disclosed at the time of check-in, we would have just gone home then without seeing the room. Furthermore, we waited at the front desk for around 25 minutes with a "we'll be back temporarily" sign placed on the counter before we asked a woman at the bar (who was helpful) where we might find someone who works at the front desk. Eventually, the man working the front desk came back, told us there was nothing he could do for a refund without his manager, and said since we booked through a third party, it would be tough. I basically had to pry any information about how to get in touch with said manager (Ana S., because for some reason he wouldn't give me her last name) and he said she would call me the next day. I called the third party, and they said all they would need is the manager's approval and would open a refund request for when the manager contacted me the next day, no problems otherwise on their end. Well it's the end of the next day, I have called the number that I had to pry the front desk for twice (plus left messages), and no call or call-back from the manager. I feel like the situation at least necessitates a call to help resolve the issue. Yet, here I am left with the worst hotel service I've ever had, and my wife and I driving home instead of enjoying our late honeymoon. I know this was long, but I hope it helps provide some clarity on the state of affairs at the Zermatt Resort in Midway, UT. Best, Conner Covey, PT, DPT, CSRS

I love to stay here on occasion, but this particular trip was not in our favor. First I requested an early check in the morning of, didn't hear anything back. Then tried to check in at 3:00 which was denied. So we tried the bakery and it closed at 3:00 which makes no sense because people can't check in at the hotel until 4:00. Then came back 10 minutes to 4:00 to check into our room and they said my room still wasn't ready yet when I saw other people checking in. They should have just told me to wait a minute. Because when I came back at 4:00 the line was outrageous with only one one person at the desk. Keep in mind I already checked in online and all I needed was my key. After all that we went to Z's Steak House and they had no tables available. I even tried to make a reservation 5 days before and they never answered and didn't call me back. So Finally I thought we could unwind at the Spa which you already pay a daily fee for and they were also all booked for the entire weekend. I felt defeated with nothing to do on Valentines Day weekend. Maybe that's just bad timing and/or bad luck. Either way it sucked, but we tried to make the best of it.