Currently in the middle of a stay at Grand Hyatt Deer Valley, and could not be more impressed by the hotel and staff. Rooms: Comfy, spacious, and has a great view of the valley below. Well appointed, soft towels, even a few fresh sprigs of eucalyptus hanging in the shower. Restaurant: Have eaten at their signature restaurant for both breakfast and dinner. The ribeye, mashed potatoes, and Parker House rolls were great. The breakfast buffet was worth eating each day I’ve been here. Staff: Everyone here has been incredibly friendly and helpful. Front desk accommodated my request for a valley view, the valets were prompt, friendly, and knowledgeable about the local area, and the night manager offered to open up the sundries shop late at night just for me to grab a few items. Location: Seems to be a great area, close to Park City but far enough away to feel more slow/calm. 5/5, will stay here again!

Very family friendly hotel. We went on the Mother’s Day weekend. The restaurant in the hotel was very thoughtful and sweet, they give mother nice dessert as a mother’s gift. There were many yard games in the middle of the hotel grass area. Also we love their swimming pool. There were multiple jacuzzi pools, so it is not over crowded. The staff was very helpful, they offered to help us with our luggage when our room is not yet ready, and give us key to go ahead start our stay with swimming pool:) their room service was amazingly wonderful. It was tasty and it was quick. Love the quality and the service they provided. Also!!!!! They have a game room for older kids, there are PS5, Xbox. Many fighting game machine, air hockey and ping pong table. Overall, this is great hotel for family for sure.

Our stay at Grand Hyatt Deer Valley was absolutely incredible! This is definitely one of the top hotels in the Park City and Salt Lake area. From check-in to every small request — even asking for extra pillows — the staff was beyond accommodating and attentive. The military lounge was a wonderful touch, offering snacks and drinks in a comfortable setting. The heated pool was amazing, especially with the breathtaking terrace views overlooking Jordanelle Reservoir. The four outdoor fireplaces made it so cozy and relaxing while enjoying the scenery. The service throughout our stay was exceptional, and having valet service made everything even more convenient. We also loved that the hotel shuttle was included with our stay — it made our trip to Main Street in Park City so easy and enjoyable. What stood out most was the attention to detail and how genuinely caring the staff was about making sure every need was met. Our entire stay felt welcoming, relaxing, and memorable. We will absolutely be back, especially for a future family reunion!

I stayed here for the first time for 3 days and 2 nights, and this was my first visit to Park City. The service was excellent. The location is about 20 minutes from downtown Park City, with a shuttle service available for transportation, including pick-up. Check-in was smooth, even though I arrived early, because the hotel was not very full, so my room was ready sooner than expected. I received a corner suite with a view that wasn't great due to ongoing construction in front of the hotel. The room was spacious, and the hotel has a gym, heated pool, and jacuzzi. The reception staff was very friendly and always offered water. The hotel was clean, with a quiet and pleasant atmosphere. The amenities were good, but the Wi-Fi occasionally didn't work. Breakfast offered a good variety. Overall, I enjoyed my stay here.

Dear Grand Hyatt Deer Valley Management Team, I am writing regarding our stay from February 24–28, during which my wife and I chose your property to celebrate our upcoming five-year wedding anniversary. As long-time Hyatt Globalists, we selected your hotel expecting a premium and thoughtful experience. Unfortunately, our stay was consistently disappointing and far below brand standards. There was no acknowledgment whatsoever of our anniversary beyond a standard welcome amenity. For a milestone celebration at a luxury property, this lack of recognition was disheartening. Some others did receive special treatment. Upon entering our room, we found clear cleanliness issues (visible toilet seat stains, unwashed coffee cups, dusty surfaces), which immediately undermined our confidence in the room’s sanitation. Subsequent service interactions — including a simple pillow request — were poorly coordinated and lacked follow-up. We were informed that the Globalist Lounge was unavailable for the first two days of our stay. During this time, staff provided inconsistent information about lounge breakfast hours. When we were finally able to access the lounge, the space and service quality were shockingly substandard — understaffed, unresponsive, and entirely inconsistent with what Globalists should expect at a Grand Hyatt property. As a wheelchair user, and with my wife injured during this trip, we specifically inquired about accessible shuttle options to minimize driving. Despite repeated assurances from front desk staff that they would follow up, we never received any information before checkout. The failure to follow through on accessibility-related requests is particularly concerning. Most troubling was our checkout experience. While attempting to raise these concerns, we were instead presented with two charges that were not ours and were asked to pay them. We were forced to produce receipts on the spot to prove the errors. This was both inappropriate and unacceptable. We paid premium rates expecting a refined, well-managed experience. Instead, we encountered repeated service failures, lack of accountability, and operational disorganization. This stay significantly detracted from what was meant to be an important anniversary celebration. I trust that management will review this matter seriously and provide a meaningful response, including clarification on how these issues will be addressed. We look forward to your prompt reply.

Amazing experience. Close to Jordanelle Reservoir and Deer Valley ski resort. Extremely clean and very modern. The rooms are spacious and comfortable. Amenities are excellent....Spa, Fitness room, outdoor pool with 3 hot tubs, 2 shops, 1 sit down and 1 quick grab restaurants. Shuttle services to the ski resort and Park City. Outdoor fire pits with plenty of seating. The food is excellent! Make sure you book the Hot Cocoa experience...soooo yummy! The only ding against them is the parking situation is currently valet only and is kinda frustrating with all of the current construction, but I'm sure they'll fix that as time goes on.

This hotel is absolutely amazing. We had hesitations about booking based on some of the previous reviews however it far surpassed our expectations! Yes, there is heavy construction around the hotel as the area is being redeveloped but it really doesn’t impact much of the stay- particularly if you request a room facing the reservoir. The hotel has so many awesome amenities- the pools and hot tubs are particularly lovely. The service was always friendly and knowledgeable. The food in the restaurant was outstanding for dinner and breakfast. For kids- the play rooms were really fun and they are very welcoming. The ski services and locker rooms are also fantastic. Honestly, I didn’t have low expectations when I came and was anticipating a subpar experience however I was really impressed with this hotel and would absolutely stay again!

This is our second visit here and things have only improved since last year. The proximity to the new east village ski area was great and you can easily access the more “open” part of Deer Valley from there! The staff was incredibly accommodating when I had to ask to switch rooms mid trip because of an illness with one of my children. We were so grateful and appreciative. Service like that is what will keep us coming back.

Absolutely love coming here. We’ve been here 4 times and every time it’s better. If you don’t get the breakfast buffet at Remington hall in the morning, you’re totally missing out. Loved that the east village gondola is open. This makes skiing incredibly easy from the hotel. Also loved the free ski storage. Every morning our skis were out front waiting for us. Such a great place for a ski cation.

Disappointing Return: A Corporate Conference Hotel Masquerading as a Luxury Ski Lodge This was my second stay at the Grand Hyatt Deer Valley, having visited during their opening year. I really want to love this property, but unfortunately, it is currently not worth the $1,000+ nightly price tag. While the hotel markets itself as a premier ski-in/out destination, it feels distinctively like a corporate conference center that happens to be near a mountain. The Pros: Hidden Ace: This is the jewel of the property. The service, food, and drink selection here are fantastic. The staff is knowledgeable and friendly—management should really have this team train the staff at Remington Hall and the Lounge. Housekeeping: Turn-down service and general housekeeping were exceptional within the room. Valet & Front Desk: Valet was quick, and the front desk host was formal and helpful with advice. Amenities: The outdoor hot tubs are great after skiing, though the pool needs to be warmer for winter use. The Cons (and why I won't return soon): Globalist Benefits are Non-Existent: The "Globalist Lounge" was insulting—a windowless, soulless conference room with dirty dishes and leftover snacks (Costco-like snacks). When we tried to eat at the restaurant instead, the hostess was unaware of Globalist breakfast rules, forcing us to risk the bill rather than return to the conference room. We received no early check-in (waited until 4 PM with no place to change) and the app denied us late check-out. Maintenance & Quality Issues: For a new property, the wear and tear is shocking. In our suite (Room 2111), the fridge had a massive chip exposing bare wood, and the bathtub diverter was broken, making a bath impossible. Worse, the shower temperature fluctuated wildly between scalding and freezing. Outside the room, dirty dishes sat by the elevator bank for two days (someone left them there) until I moved the napkin to make them visible to staff. Service Inconsistencies: Breakfast service was overwhelmed (20 minutes to get a bill). In the Lounge off Remington Hall, servers didn't know the menu or cocktail ingredients. Online menus (website vs. Google) are inconsistent, which is poor attention to detail for a hotel of this caliber. Location & Terrain: The "East Village" is a ghost town construction zone. Despite advanced snowmaking claims, there were zero guns firing and only 1-2 runs open, requiring a tedious commute (tram + lift + gondola) to get to real skiing. It is not a true ski-in/out experience yet. Atmosphere: You are surrounded by construction noise 24/7. It lacks the warmth of a vacation resort. Verdict: This area is 3-4 years away from being a destination. Until the village develops and the hotel fixes its "cold corporate" culture and service lapses, I cannot recommend staying here.