Would not recommend and surprised Hyatt would associate themselves with such an amateur operation. Internet goes up to 4 Mbps if you’re lucky. Can’t watch Netflix or do a zoom call. Lots of noise both from the freeway it’s on and large groups playing music and partying past 10pm. Worst of all they wouldn’t honor my long term stay quote I was given when I made the reservation directly through their customer support line (only did that rather than booking.com because I needed to request a ground floor for a mobility issue). Staff is rather incompetent as well. I requested cleaning on a particular day to the GM as I had a business meeting I needed to host and I come back to an uncleaned room which was extremely unprofessional. They also don’t know how to process payments well (because I used their tap to pay) and bugged me multiple times to come to the front desk. Yvette and Maria offered absolutely nothing to make things right and Maria not even an *apology* or acknowledgement for their numerous issues (which I won’t bother listing all of them). Honestly I wish I stayed at a radisson or residence inn. Stay away.

????? Outstanding hospitality! We stayed here with a group of 18 teenage soccer players and chaperones, and the experience was truly exceptional. Every staff member—from the front desk to housekeeping and the kitchen team—went above and beyond with kindness, patience, and genuine care. After our boys lost a game, the hotel surprised all 18 players and the chaperones with thoughtful goodie bags to lift their spirits—such an incredibly kind and unforgettable gesture. On top of that, on two separate mornings, the kitchen team graciously served breakfast an hour earlier than normal so we could leave on time for our early games. Managing a large group is not easy, yet they made us feel completely at home. Thank you for making this soccer trip so special. Highly recommend!

An excellent hotel—and not just for its facilities; the staff—especially those in the lobby and kitchen—treated my son and his teammates in spectacular way, making them feel like champions from the moment they arrived. Highly recommended.

Stayed at the Hyatt House Sandy during a family trip and had a really good experience overall. The hotel was clean, quiet, and in a convenient location with plenty of restaurants and stores nearby. Check-in was quick and the staff throughout the stay were genuinely friendly and helpful, which always makes a big difference when traveling with kids. The room itself was nice, comfortable, and had plenty of space for the family without feeling cramped. Beds were comfortable, everything looked well maintained, and the hotel overall had a relaxed atmosphere. We also appreciated that the room stayed quiet at night even with the hotel being fairly busy. Breakfast in the morning was better than expected for a hotel breakfast. There was a decent variety of options and everything was stocked well when we went down. Nothing super fancy, but definitely solid and convenient before starting the day. Only minor thing I’d mention is parking could get a little full later in the evening, but we never had too much trouble finding a spot. Overall we had a great stay and would definitely consider staying here again next time we’re in the Salt Lake area.

At first glance, this place seems pretty good. They have a shuttle. They’re very centrally located. But the airport is too far away for the shuttle to take you there. I’ve never heard of an hotel that won’t take you to the airport on their shuttle. And there’s nothing, and I mean nothing walkable from this location. The shuttle doesn’t run early enough to catch the ski bus, I probably spent more on Ubers than I would have just staying at the ski resort. The staff was nice and the breakfast was good.

Nice large rooms. Good breakfast options. Difficult to sleep with the road noise from the freeway. If you get lucky with a room facing away from the freeway consider yourself lucky. We were on the side facing outward. Traffic was loud all night long impacting sleep.

Stayed here for one night with the wife. Booked it on our drive home. We knew we weren't getting in town until close to 9pm and wanted the convenience of an on site restaurant to get something to eat. Got in around 8:50 and checked in. Came back down around 9:05 to go to their restaurant that states on the website it doesn't close until 10pm and we were told it closed at 9. Disappointed in that as it was a factor in our decision for the hotel. Ended up paying nearly $50 to get one meal delivered to the hotel to split. In the room, everything looked great, but I went to go wipe my hands on the hanging towel after washing them and the cloth had tiny hairs all over it like someone shaved and dried their face, but didn't remove the towel. My guess is housekeeping figured it wasn't used, so didn't change it. Otherwise the room was clean and comfortable. AC worked great. Around midnight we were woken up to screaming teenagers one room over and loud banging. My wife called the front desk and she was informed that a family did just arrive and they should be settling down soon, but they would walk by in a bit to make sure they do. The gentleman was really friendly with her and they did settle down. Breakfast was decent, we appreciated the organic tea options the most. Our suggestions to hotel management and staff, please update the site information for the on site restaurant. Ensure towels are always changed even if appeared to be unused and if checking in a family next to other hotel guests at midnight is unavoidable, tell the incoming guests when quiet time started. If possible, I wouldn't place incoming guests at that time directly next to guests that checked in already and are only there for one night. We understand the hotel may have been booked up and this was unavoidable. All in all, we would stay again when in town and felt it was a fair price for the amenities in the hotel.

This place was one of the best hotels we have ever stayed at in Utah. The outdoor pool is heated so even at 32°outside my kids were still able to go swimming. The breakfast has a nice variety to choose from. Will most definitely stay again.

I really like this hotel. Super clean and quiet. The staff here is do friendly and very quick to help when needed. I have stayed here several times this year. Consistently impressed with the comfort of this one. Updating this post to reiterate how amazing the staff is here.

The staff were very friendly and would recommend this hotel for those who want to stay close to downtown, but just a bit away from the action. I think it was about 15 min from downtown. Free parking was a bonus and the hot tub stays open till 10pm. Free breakfast had a lot of options- we had bacon, eggs, French toast, cereals, bagels, and bread. Our room was upgraded which was such a pleasant surprise- so thank you Hyatt! Will stay here again if we are ever in the area.