We recently stayed at the Pendry to celebrate my fiancé’s birthday. The property itself is beautiful. The grounds are stunning, well-maintained, and exceptionally clean. The staff was friendly and helpful throughout our stay. That said, there were several disappointments that impacted the overall experience. I was surprised that full payment for our stay was required a week before check-in. Additionally, many of the restaurants on the property were closed during our mid-week visit, making dining options extremely limited. We ended up relying on room service one evening and paid nearly $50 for an order of wings, including a 26% service charge. We also found ourselves DoorDashing meals to the hotel when we weren’t out exploring Park City. Several amenities we were looking forward to were unavailable during our stay. The gondola was out of service, the spa did not reopen until the day of our departure, and the rooftop pool, while beautiful, had no food service available. We were interested in booking a spa treatment before leaving but our request for a late checkout was not accommodated. We also discovered upon arrival that our room fireplace was not working and maintenance had to come shortly after check-in to repair it. Despite these issues, the hotel did a wonderful job recognizing my fiancé’s birthday with a surprise cake, candle, and bottle of champagne in our room. It was a thoughtful gesture that we genuinely appreciated. Overall, the property is gorgeous and the staff was great, but the limited dining options and unavailable amenities made it difficult to fully enjoy the resort experience we expected.

We really enjoyed this hotel. We came here in May during the shoulder season, so it was kind of quiet but the rooms were great, very clean, staff was friendly and helpful (even the valet workers) and our room had a wonderful view of the mountains. We liked the location tucked in the mountains here and you can even rent Park City bikes nearby and bike to the downtown area. I would stay here again

Lovely setting and ski in ski out convenience but too loud. The worst part is that they blast music all day so you can’t relax after your ski day. We were tired and wanted to take a nap but it’s impossible to fall asleep with the thumping bass. Feels like a Vegas hotel. The price is not worth paying to not be able to rest comfortably in the hotel. For a newly built five star hotel trying to compete with Deer Valley, why didn’t they build sound proof rooms?

We recently held our wedding at Pendry Park City, and we are still buzzing from the perfection of the entire experience. If you are looking for a venue that combines modern luxury with world-class service, look no further. The Venue: The Pendry itself is breathtaking. The design is sleek yet cozy, providing the perfect mountain-chic backdrop for our photos. Our guests couldn’t stop raving about the stunning views, and the seamless flow of the event spaces. The Planning Experience: Sarah is a Rockstar! While the hotel is beautiful, the real magic happened behind the scenes. Sarah, the Director of Meetings & Events, was absolutely incredible. We worked with her for over a year, and she made what could have been a stressful process feel like a breeze. Attention to Detail: Sarah didn't miss a single beat. She listened to our vision and executed it flawlessly. Expert Guidance: Her institutional knowledge of the property and her professional "can-do" attitude gave us total peace of mind. Personal Touch: She truly cared about making our day special, and it showed in every email, meeting, and final touches such as welcome wedding champagne and treats in our room. Overall, our wedding was everything we hoped for and more, largely thanks to the stellar team at Pendry and Sarah’s expert leadership. We can’t recommend this venue—and Sarah—highly enough to any couple looking to get married in Park City.

Paid $50 for parking but NONE of the elevators or doors worked or were unlocked so everyone had to walk around. Multiple people told staff who promised to address the issue but when we returned at 4pm NOTHING had been addressed. For $50 at a supposedly nice hotel, I expected better. Shouldn't the Pendry management expect more of themselves and their staff?

We were very disappointed with our recent stay at Pendry. This is not about the cost, but about the value and overall experience provided. To begin, my last name was misspelled throughout our stay despite informing multiple staff members, and it was never corrected. Upon arrival, we did not feel particularly welcomed or celebrated. I have experienced warmer and more personable greetings at far less luxurious resorts. We were asked whether we were celebrating anything, and I shared that we were there for my partner’s birthday and Valentine’s Day. However, there was no acknowledgment afterward — not even a simple card. I do not expect gifts or special treatment, but if guests are asked about their occasion, it creates a reasonable expectation that it may be acknowledged in some small way. Service inconsistencies continued during our stay. When we asked about amenity hours, the front desk staff were unsure and needed to check. Given the relatively limited number of amenities, I would expect staff to be well informed. Our initial room was great until we discovered the oven was not working, which delayed our dinner plans and forced us to move rooms nearly two hours later. While a dining credit was provided, at nearly $3,000 per night I believe rooms should be routinely checked to ensure appliances are fully functional before guest arrival. We also had to firmly insist on receiving a room of equal value, rather than this being offered proactively when the inconvenience occurred. Unfortunately, the replacement room also had several issues: the humidifier was not working, the living room TV casting function failed, and the couch had noticeable pet hair that transferred onto our clothes. By that point it was around 10 p.m., and we simply chose not to raise further complaints so we could enjoy the remainder of our stay. However, after the first room issue, it would have been reasonable to expect the second room to be thoroughly checked beforehand. We were also given a Valentine’s Day event schedule that included a scavenger hunt activity, yet when we inquired about it, no staff members seemed aware of it and the activity never took place even though we did receive a book as a price, this again suggested a lack of coordination regarding information shared with guests. While most staff members were polite, many interactions lacked the warmth and attentiveness expected at a luxury property. Trip stood out as exceptionally positive and engaging, and Garrett was courteous while assisting with our room transfer. However, even at checkout, when we were asked how our stay had been and I replied it was “okay,” there was no follow-up or interest in understanding what could have been improved — a missed opportunity to demonstrate genuine hospitality. In closing, while I understand the resort is primarily focused on winter activities, several aspects of our experience felt inconsistent with the premium positioning and pricing of Pendry. At this level, guest experience should feel seamless, thoughtful, and welcoming from arrival to departure. Unfortunately, ours did not, and we will not be returning. I hope this feedback helps improve future guest experiences.

They blast music all day and into the evening. Not sure why I need to experience a club in my hotel room. Fine if you want that vibe. Would be better if they were able to contain all that noise in the common space. Given the cost of the room, I’m pissed. I won’t book here again.

I’m so glad we ended up staying at The Pendry for our girls trip. The location truly can’t be beat — you can practically touch the gondola from the hotel. We stayed in a one-bedroom residence, and it was incredibly spacious and cozy. We honestly never wanted to leave. Lastly, I have to call out the team at The Pendry. From the valet and front desk to the restaurant staff, everyone was so friendly and genuinely helpful — it really elevated the entire experience.

The rooms are great, and overall service was very good. We were told there were no upgrades available due to full capacity, which is completely understandable. However, it would have been appreciated if the hotel had checked with us before placing couples next to the loud pool party area. My rating is mainly affected by the noise from the pool and the rushed feeling at breakfast due to staff. Otherwise, the rooms and service were excellent.

Luke at the front desk was awesome! Super kind, welcoming, and just genuinely helpful from the moment we checked in. He really impressed us and made our stay feel special. Little things he did made a big difference, and because of him, this trip was truly memorable.