I loved it when the employees wore the standard "sundance" tee that we all love and know. They are easy to spot and looks very handsome. I loved them so much I bought all my grandkids one. Now they have changed and it's hard to recognize employees when needing direction. Is this part of the new ownership? The black is so depression and sloppy. The color sundance tees made for such a nice look and great marketing buy one.

My wife and I had an experience at Sundance that we will never forget, and it was entirely because of the incredible staff at the Bearclaw Cabin. We had hiked to the top of the mountain and planned to ride the lift back down, but a lightning storm suddenly rolled in and the lift was shut down for safety reasons. We were preparing ourselves to hike back down in the storm when the Bearclaw staff stepped in with unbelievable kindness and generosity. Rachel, Connor, Ellie, Chris, Dolce, and Alejandra were just about to head down the mountain in their side-by-side, and instead of leaving, they offered their spots to my wife and me so we could safely get down the mountain out of the storm. They stayed behind and waited while we were taken down in their place. That level of selflessness, care, and customer service is incredibly rare. These weren’t people simply doing a job, they were genuinely thoughtful human beings looking out for others. Their kindness turned what could have been a stressful and dangerous situation into something we’ll always remember with gratitude. Thank you to Rachel, Connor, Ellie, Chris, Dolce, and Alejandra for going above and beyond and offering us a 5 star experience that will never be forgotten! Sundance is lucky to have people like you representing the resort.

Beautiful log cabin style resort newly finished in February after 4 years of building! Love the stream that meanders between the hotel buildings. The beautiful mountain as backdrop is classic. As before, the ski lift is just out your door. We ate there for a business dinner and the food was good!! This place is suitable for a business conference. The crew are friendly. The inside of the hotel lobby is beautifully thoughtfully decorated.

I absolutely adored staying here in the Sundance resort. The atmosphere and surroundings are breathtaking. I’ve never felt more relaxed at a resort before. The care from the staff is unmatched. Everyone we met were very kind and accommodating. Travis and Rob were kind enough to drive us back to our cabin whenever they were available. Jere was excellent at showing us around the resort and helping us with our bags. I would highly recommend going to the Foundry for dinner and going to the springs after to enjoy a nice soak in the pools.

Our stay at The Inn at Sundance was absolutely unforgettable. From the moment we walked in, the rooms felt warm, fresh, and thoughtfully designed — every detail reflected comfort and understated luxury. You can feel the craftsmanship and care everywhere. We had incredible meals at Foundry Grill, and the complimentary continental breakfast was the perfect way to start slow mountain mornings. And the highlight? Relaxing at The Springs at Sundance — morning and night. Pure peace. Whether you're skiing or simply escaping to the mountains, this is a place you don’t want to miss. We’ll absolutely be back.

My wife and I recently stayed two nights at the new Sundance Inn, and it was an absolutely wonderful experience. Every member of the staff was extremely friendly and welcoming. After checking in, we were given a quick tour of the facility. Our room was very clean, comfortable, and beautifully designed, with the added touch of a mountain stream right next to our patio. We had dinner at both the Tree Room and Foundry Grill, and both were excellent. If you’ve never had the Tree Room Pepper Steak, try it, it’s one of the best steaks I’ve ever had! One of our favorite spots was the “Living Room” at the Inn. The views were truly jaw-dropping, and the complimentary offerings were a great touch, especially the creamy hot chocolate with marshmallows browned right at our table. We also loved the nostalgic photos and memorabilia of Robert Redford and early Sundance throughout the Inn. Waking up next to the beautiful mountains and ski hill was something special. This was our first stay at the Inn, and it definitely exceeded our expectations. We couldn’t have asked for a better weekend. Sundance is a special place. Highly recommend!

Incredible place, staff and activities. We really enjoyed our stay at the new lodge. The rooms are well appointed, the design and art is a great touch and the “living room” is a fun and easily accessible getaway. We also created some really fun necklaces and bracelets during the silver class. Would highly recommend and can’t wait to visit again!

Wow. Just wow. Our experience at the Inn was spectacular from arrival to departure and everything in between. We traveled with our toddler & arrived to the bed set up for him in the most charming room. It was incredibly convenient to be literally slope-side with a ski valet and a boot room (our 2 yr old even received much welcome help getting his boots on). We loved exploring all the resort has to offer and enjoyed every delicious bite. One of our favorite experiences was breakfast with the other guests in the living room. Can’t wait to go back!! 10/10

We have a long and meaningful history with Sundance Mountain Resort — we were married here years ago and have returned multiple times because of the hospitality, service, cleanliness, food, and overall experience. This was our first visit with our toddler, and sadly, it will be our last. We booked our stay in fall 2025 under the assumption that the resort experience was consistent with previous visits and what was still being advertised online. Significant operational changes went into effect on 1/1, and we arrived just 11 days later with no prior communication or warning. Given the scale of these changes, advance notice would have allowed us to reconsider or cancel within the booking window. With the opening of the new Inn, it is very clear that the resort now prioritizes Inn guests. As guests staying in a mountain home, we experienced layers of inconvenience throughout our stay. Room service to cottages and mountain homes has been discontinued. We were told food could be ordered to-go, only to later be told we had to dine in the restaurant. Information varied depending on who we spoke to, and staff often gave conflicting guidance. Parking near restaurants and amenities is now restricted to Inn guests, requiring us to park in limited public areas and walk — or rely on shuttles that are not practical when traveling with a toddler who requires a car seat. At a premium luxury price point, this was frustrating and exhausting. Dining overall became unnecessarily difficult for a family with a young child. Without pickup or delivery options, flexibility was extremely limited. On the night of our anniversary, we had reservations at the Tree Room and simply needed a basic meal for our toddler to eat while grandparents babysat. What followed was a confusing runaround between concierge and restaurant staff, with changing information and no clear solution. We ultimately canceled our anniversary reservation and drove approximately 30 minutes down the canyon to eat — despite the fact that Sundance has excellent food. After days of inconvenience, we chose not to spend any more money on property. Other changes compounded the experience: ski storage restricted to Inn guests, removal of lockers with instructions to store gear in-room, inaccurate website information regarding restaurant hours and offerings, and a general sense of confusion across departments. We overheard other guests expressing frustration about “all these changes,” and even staff members openly sharing their own dissatisfaction. Individual staff members were kind, but they appeared unhappy and caught in the middle of decisions made far above them. Everything at Sundance remains beautiful and clean, and we did enjoy the newly added springs. However, the overall experience no longer feels like a full-service resort. It felt more like an overpriced Airbnb — stunning surroundings without the service, convenience, or guest-centered hospitality that once made this place special. At checkout, no one asked how our stay was or invited feedback, which felt like a fitting end to a deeply disappointing visit. Sundance will always hold a special place in our history, which makes it even sadder to say this: at its current price point, the experience is no longer worth it if you are not staying at the new Inn — especially for families with young children. Update: Management reached out after email sent with similar concerns as this review, acknowledged the communication failures, and offered a credit. I appreciate the accountability, though the experience itself remains as described.

Just to review my family’s lift ticket and general process, it was a very frustrating day on December 29: The day prior on Sunday, I tried to reserve online for rentals and discovered that I was unable to rent any skis or boards for the next day. The website said it was available only as early as Wednesday! So I had to rent elsewhere and bring them in. Ok, So Monday morning I arrive to the first parking area and the attendant said I had to go to the upper level instead to print out my tickets at the kiosk. Okay so I drive up to the upper level, and look for the kiosk dispenser to use my QR code. The kiosk took my QR code but didn’t spit out any tickets/cards. The attendant near the kiosk said to go in the 1 hour ticket line adjacent or try the kiosk at the lower level. Soooo, I drive back down to the lower level and look for some kiosk. I asked 3 people and 2 people misdirected me all around to a yurt, and then a cafeteria, then someone finally showed me where it was. I tried the kiosk, and then it said it was already printed out!! So then I had to find the ticket office. Again, I was misdirected to different areas and said it was the “activity center”. Ok I saw it but there was a giant ladder that was blocking the double doors. I don’t know why I had to bump the ladder just to get in, but I did. Then I had to get in another line. Then it took 15 min to finally get my lift tickets/cards. They were nice but my frustration level was so high. Then I asked for a locker, and there was actually no locker at this area. What’s a ski resort without lockers? They said I had to go back to the upper level to get a locker. Omg. NeverMind. Ok so we finally get to the lift on the lower level after 1 and a half hours later and guess what , sometimes the lift tickets/cards work and sometimes it doesn’t. It was like that all day. Sometimes we had to take out the lift ticket/card out of our jacket and place it right next to a sensor reader , or place it next to the reader on the opposite side. We made the most of it for about 3 and a half hours and called it quits. Snow was fine and I understand it wasn’t optimal. But this lift ticket process shouldn’t be this inefficient, and I don’t understand why people can’t directly rent skis or boards online the night before during high season. I believe this isn’t a new ski resort.